We do not offer voluntary refunds for correctly delivered items or voluntary cash-out of unused top-ups. For paid but undelivered items, our ordinary policy is credit to your Robloxat balance. Mandatory monetary-refund rights remain; internal credit does not replace a refund required by law.
Service and contact
Robloxat at robloxat.com is operated by Alaab FZE (ألعاب م م ح), a Free Zone Establishment registered in the United Arab Emirates. Formation number: 4432103. Trade licence: 4432103.01, issued by Sharjah Publishing City – Free Zone Authority. Registered address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. We are the seller, including when suppliers assist delivery. In these policies, “we” means Alaab FZE. Contact for support, complaints and personal data: support@robloxat.com; telephone: +971558169247.
Balance credit and statutory rights
This rule and the restriction on voluntary cash-out do not limit mandatory rights to monetary refunds or other remedies, including applicable cases of non-performance, duplicate charges and unauthorized payments. Where law requires a monetary refund, internal credit does not replace it.
Cancellation and problems
Request cancellation before transfer begins. Once a correct transfer is completed, a change of mind or market value does not ordinarily create an additional contractual refund right; statutory rights remain. A wrong or missing item, duplicate payment or seller cancellation can be reported for review. Timer expiry alone does not confirm a refund.
Your choices and rights
Request a review free of charge at support@robloxat.com, stating the order or payment reference, date, amount, problem and requested remedy. We check our records and may ask for proportionate proof of payment authority. Redact unrelated information. A video is not automatically required. We explain the decision and any necessary checks; statutory response and refund deadlines apply.
You may submit a claim immediately: no one-month waiting period applies to statutory refunds. Purchases, use of the account or new top-ups do not automatically cancel a claim. We reconcile the disputed amount with goods actually received and amounts already used, credited or refunded, without duplicate recovery or reducing mandatory rights. Where lawful and necessary, only the affected operation may be paused for review. A lawful bank dispute is not abuse. Verification must not delay a mandatory refund indefinitely.
Contact support and mention the policy and section you are asking about.